Return policy

At Le Chic Diaries, we want you to love your purchase! If you’re not completely satisfied with your women’s clothing order, we’re here to help. This Return Policy outlines the terms and conditions for returning items purchased from our Website.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be purchased directly from lechicdiaries.com.
  • The return request must be made within 30 days of the delivery date.
  • The item must be unused, unworn, unwashed, and in its original condition, with all tags and packaging intact.
  • Final sale items, custom-made products, or items marked as non-returnable at the time of purchase are not eligible for return (unless defective).

2. How to Return an Item

Follow these steps to initiate a return:

  1. Contact Us: Email us at [email protected] with your order number and a brief explanation of why you’re returning the item.
  2. Obtain Return Information: We will provide you with a return address and a Return Merchandise Authorization (RMA) number. Securely pack the item in its original packaging, include the RMA number, and ship it back to the provided address.
  3. Ship the Item: Additionally, we recommend using a trackable shipping method to securely package and send the item to the provided return address. We also suggest retaining proof of shipment for your records.

3. Refunds

Once we receive and inspect your return:

  • If approved, your refund will be processed to your original payment method within 7-10 business days.
  • Refunds will include the cost of the item(s), excluding original shipping fees (Shipping fees are generally non-refundable unless the return is due to a faulty product or an error on our part.).
  • You are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
  • No hidden fees: All fees involved in the return or exchange process will be clearly communicated to you in advance.

4. Exchanges

We currently offer exchanges for the same item in a different size or color, subject to availability. To request an exchange:

  • Follow the same return process outlined above.
  • Specify in your email that you’d like an exchange and provide the desired size or color.
  • If the requested item is unavailable, we’ll issue a refund instead.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

  • If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item at [email protected], and include photos of the issue. We will provide free return shipping and ensure you receive a full refund or exchange. We sincerely apologize for any inconvenience caused and will address the issue promptly.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as “Final Sale” at the time of purchase.
  • Custom-made or personalized clothing.
  • Undergarments, swimwear, or other items returned in an unsanitary condition.

7. Late or Missing Returns

  • Returns requested after the 30-day window will not be accepted.
  • If we do not receive your return shipment, we cannot issue a refund or exchange. Please use a trackable shipping method and keep your receipt.

9. Changes to This Policy

We may update this Return Policy from time to time. Please review it periodically.

8. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please reach out:

  • Email: [email protected]
  • Mailing Address: 620 SE 5th St, Stuart, FL 34994, United States
  • Phone Number:+1 (772) 251-4296
Thank you for choosing LeChicDiaries!